Frequently Asked Questions (FAQs)
Please note that the casino software contains complete help files for any issue you are likely to encounter with the games, your account, or the cashier.
Following are some of the more common questions about playing at Casino Tropez. If your question is not answered here, don't hesitate to contact customer service.
How do I get started playing at Casino Tropez?
The first thing you need to do is download our free software. The reason we have a download version casino is because having the software on your computer enables games of much higher quality and speed than can be played on your web browser.
How do I download the software, and what do I do next?
The simple process is explained on our download page. Keep in mind that the download is necessary only once -- after that, the program is available from your computer's Start menu and/or desktop.
The average download time is 8-10 minutes using a standard 56Kbs modem, or 2 minutes with cable and ADSL connections. The minimum system requirements for the software are: Windows Vista/XP/2000/98/NT/95, P166MMX, 32MB RAM, 16-bit color, and 20MB free hard disk space. For optimum results, set your monitor to high color (16 bit) and 600x800 resolution.
How does Casino Tropez ensure the fairness of its games?
The honesty and fairness of our games is enabled by a sophisticated random number generator that yields a payout percentage (the percentage of total wins out of total bets). This percentage is audited on a monthly basis by one of the leading international accounting firms as well as the Technical Systems Testing (TST), is and displayed on this website for your review. For more on this topic, please visit the Fair Gaming page.
How does Casino Tropez protect my privacy?
Casino Tropez implements the most robust security measures available, including a Firewall and RSA encryption, to make sure that delicate information remains 100% secure with us. In fact, using your credit card at Casino Tropez is much safer than using it at your local department store. For more on this topic, please visit the Security page.
How do I deposit money into my account and what are my options?
First download the Casino Tropez software, then launch the software and open a Real Money mode account. After you have received your username and password, you are ready to make a deposit into your account. Proceed to the cashier and select your desired deposit method. For a detailed summary of the various deposit methods, please visit the Payment Options page of the Cashier section.
How do I withdraw my winnings?
To withdraw money from your account, launch the Casino software, proceed to the Cashier section, and select Withdraw. To read more about this topic, please visit the Withdrawal page of the Cashier section.
What are Comps and how do I accumulate them?
Casino Tropez has a very unique Comps (complimentary points) program that enables each person with a Real Money account to automatically earn points while playing. The way it works is that for each $10 wagered at the Casino, you get one Comp. These points can then be converted into real money (at a rate of 100 Comps to $1) that can be cashed out or played with. The more Comps you accumulate, the higher your VIP level, which enables you to receive generous bonuses and gifts and participate in our special events.
How do I chat with other players?
Chatting is very simple. All you have to do is click on the Chat button in multi-player and private-group tables and type whatever is on your mind. To send your message, click on the Chat button again.
What is a multiplayer or private group table?
A multiplayer table is a a table with other actual online players. A private group table is a table where you can play alongside your friends without being interrupted by other players. In order to join a private group table, you must type in its name. If that table has not yet been created, then the system will create one so that your friends can join you.
What happens if my Internet connection is cut off while playing?
Casino Tropez has an integrated abnormal disconnection handling mechanism that protects the player in the event of a disconnection. If you get disconnected while in the middle of a game and are unable to reconnect to the Casino, don't panic -- you will simply be logged out after a certain period of inactivity. If you were playing Blackjack, Craps, or Video Poker when the disconnection occurred and succeed in reconnecting prior to being logged out, the system will return you to the exact moment when the game was interrupted. If you were playing a game such as Slots and Roulette, where the player does not affect the result of the game after placing his wager, proceed to the Game History section to view your game's outcome.
How do I remove a bet if I change my mind?
In games such as Blackjack, Roulette, Craps, and Baccarat, right-click with your mouse on the chips you wish to remove. In Roulette you can also click on the Clear Bet button to remove all of your bets from the table. In Slots and Video Poker, press the Cash Out button to return the coins from the machine to your balance. If other coins remain in the machine, don't worry -- they will be credited to your balance when you exit from the game.
Where can I find instructions on the various games?
Our casino download comes with a built-in Help section. Click on the help button in the casino lobby for a complete set of instructions on all of the games – you can even use the help feature while in the middle of a game! You can also access this information from our Games Rules page.